Discover DeKalb offers an extensive industry specific training program designed to increase sales revenues of DeKalb County hospitality industry. The Service Centric Academy is open to hospitality and tourism professionals looking to sharpen their skills and develop an edge over the competition. The program begins with an introductory class presented by Donna Satchell Kimble who introduces attendees to specific industry skills and knowledge with real world application.
Service Centric Academy is an extensive industry training program that consists of three major components: Fundamentals of Customer Service, Advanced Customer Service and Specialized Customer Service. The goal of the Service Centric Academy is to equip DeKalb County hospitality and tourism industry businesses with the knowledge to increase the industries economic impact on the community. Once complete with the program, attendees are then "Service Centric Certified."