Service Centric Academy

Discover DeKalb offers an extensive industry specific training program designed to provide advanced levels of customer service training for DeKalb County businesses. The Service Centric Academy is open to businesses in the hospitality industry who are looking for ways for front-line employees to sharpen their skills and develop an edge over the competition. The program begins with an introductory class presented by Donna Satchell Kimble who introduces attendees to specific industry skills and knowledge with real world application.

The goal of the Service Centric Academy is to equip DeKalb County hospitality and tourism industry businesses with the knowledge to increase the industries economic impact on the community. After completing the program, businesses will be awarded “Service Centric Certified” certificates for their employees. You will also receive a “Service Centric Certified” window decal to display at your business.

Our one-day customer service training classes are free to DeKalb County businesses. Classes are presented on-site at your place of business.

 If you own or manage a DeKalb County business and would like to participate, please contact Dorcas Milton at dorcas@discoverdekalb.com to register.